成立時間:1988 年
成立地點:美國加州,總部位於日本東京
產業類別:電腦防毒及網路用安全軟體

Responsibilities

This is a global team to work with regional support to handle products and threat issues, communicate with R&D team and understand Trend Micro’s latest technologies.

In this team, you can study latest threat challenges and Trend Micro solutions , and also help customers to solve most difficult issues they encounter.

  • Provides quick and effective support to Front End Engineers to solve threat or Trend Micro product issues.
  • Interacts with development team in testing, identifying and resolving issues, and providing validation/endorsement as necessary.
  • Acts as a solutions consultant for Trend Micro products and associated networking/security technologies by conducting technical trainings to internal teams/regional business units as needed.
  • Provides email, phone and remote control support. Occasionally off hour support for urgent cases might be required.
  • Provides customer onsite support and light traveling might be required.

Essential Requirements

  • BS degree with a minimum 3 years of practical experience on network administration/IT security or systems integration.
  • Knowledgeable in TCP/IP networking, Operation System Administration (Windows , Linux, Unix).
  • Any programming background is a plus (ex. C++, C#, Visual Basic, Perl/Python, PHP/ASP).
  • Good trouble shooting and problem solving skills.
  • Has a good command of the English language (written and oral); and able to effectively instruct/guide customer onsite, online and via telephone for effective solution delivery.
  • Quick learner with desire to learn new tools and techniques.
  • Positive personality and good communication skills.

技能標籤: C++, linux, perl/python, php/asp, unix, visual basic, windows

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    Knowledgeable in TCP/IP networking, Operation System Administration (Windows , Linux, Unix).
    Any programming background is a plus (ex. C++, C#, Visual Basic, Perl/Python, PHP/ASP).
    Has a good command of the English language (written and oral).
    Provides quick and effective support to Front End Engineers to solve threat or Trend Micro product issues.
    Acts as a solutions consultant for Trend Micro products and associated networking/security technologies by conducting technical trainings to internal teams/regional business units as needed.

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