成立時間:1988 年
成立地點:美國加州,總部位於日本東京
產業類別:電腦防毒及網路用安全軟體

Overview

Trend Micro, a global leader in network antivirus and Internet content security software and services, is looking for experienced & talented User Experience Researcher to join our Taipei R&D Center in Taiwan.

Working at Trend Micro gives you the rare opportunity to enhance your professional capabilities while being able to protect people from the threats brought by ubiquitous malicious software and web sites. Employees at Trend Micro have long term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers.

As a User Researcher, you will work with product managers, project managers, UX designer, software engineers and QA engineers to design highly usable products & services that adhere to Trend Micro’s commitment to our customers – deliver cutting-edge security solutions with the best possible user experience.

Key Responsibilities

  • Help team to understand user and figure out the possible opportunity to focus and problems to solve.
  • Explore and develop end-to-end user experience for entire eco system.
  • Clarify user scenario and use case, then identify the critical user problems and collaborate with team to solve customer pain points.
  • Conduct qualitative and quantitative research including concept validation, usability testing and user interview remotely or onsite
  • Analyze mass user behavior data and figure out the insight.
  • Visualize and communicate research result with stakeholders and development teams effectively.
  • Facilitate workshop to help team get consensus and create solution.

Essential Requirements

  • At least 3 years of industry experience in user research.
  • Excellent interpersonal, communication and project management skills.
  • Familiar with research methodology including persona, customer journey, usability testing, interview, onsite observation, affinity diagram, focus group, and survey.
  • Bachelor/Master degree in HCI, psychology, cognitive science, or computer science.
  • Must be fluent in both written and verbal English.

Desirable Pluses

  • Experience in an agile development process is a plus.

技能標籤: customer service process, management, User Experience

One thought on “UX Researcher (HIE)

  1. Iris
    Iris on Reply

    8 年多的 UX 研究員,專精於用戶研究方法和設計工具,有提供作品集。因為趨勢提供服務的對象不同以往的經驗,覺得很有挑戰性,可以試試。

    面試約 1 個多小時,總共三關:三位 User Researcher → HIE 兩位主管 → HR

    詢問:離職原因、對於團隊的期許、工作環境的要求、工作上曾遇到最大的困難與挑戰、提案未被買單要怎麼解決等等
    簡介:成員編組、職務內容、是否有其他正在進行的面試
    英文自我介紹、自述優缺點

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