Description
Want to help develop the most beautiful FinTech products ever, right here in Taiwan, and offer them to millions of users worldwide?
Want to be based in Taiwan but work in a silicon-valley-like environment, and release world-class products?
Want to work with some of the world’s best UXI designers, PMs and developers?
Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, public companies, banks, and the Taiwanese government (NDF)!
Role
We are looking for a Senior UX Researcher who is passionate about being user-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.
Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your proposals. In this role, you are
Team
Our Product Experience department comprises Product Management, UXI, Product Data, and Customer Success teams. Our mission is to acquire a deep understanding and empathy of users; we leverage these to innovate solutions to their problems.
We stand by our users.
We contribute from idea inception to product release to the continued delivery of world-class product experiences.
We are a data-informed team obsessed with our user experience, and we coordinate across many departments, including Frontend, Backend, QA, SRE, Compliance, and Growth.
Responsibilities
- We are targeting emerging markets such as India and Africa. You must be very passionate about understanding our users, and be able to develop a deep empathy of their problems
- Facilitate thoughtful conversations with our users as well as internal stakeholders
- Deliver UX research projects based on human-computer interaction concepts, and explain the “why” behind your proposals
- Based on a deep understanding of our users’ frame of mind, their goals and objectives, propose how our products can not only solve their problems, but also deliver a world-class experience to them
- Help with onboarding and training of new team members
- Work collaboratively with cross-functional teams
- Be focused on independent work and growth given appropriate levels of guidance
- Take stretch assignments that expand your skills
Requirements
- 3+ years of UX research with consumer mobile app users
- Fluent with Figma and other prototyping tools
- Experienced in translating insights into user stories to help product teams understand users
- Experienced in presenting insights using very concise and easy-to-understand language
- Experienced in advocating the role of UX research across the entire company
Good to Have
- Time spent living in emerging markets
- Multi-cultural background
