成立時間:2017年
產業類別:其他電子零組件相關業

Job description

  • Provide technical support services (ex. PoC setup, technical training, support case handling, product upgrade service and etc.) for customers (including end users and SI partners)
  • Take care of PoC quality to improve the deal successful hit-rate
  • Customer issue reproduction and solution verification
  • Co-work with R&D/SEG team independently to deliver the solution to customers
  • Analyze and organize support case tickets/e-mails by category

其他工作條件限制

  • Degree in MIS and Computer Science
  • 5+ years’ experience in technical support in IT field
  • Good communication skill(including email writing) in technical support service
  • Familiar with IT storage protocols (SAN:iSCSI/FC, NAS:CIFS/NFS, Object:AWS S3)
  • Familiar with VMware ESXi, VMware vCenter, Liunx and Windows
  • Script programming skill(ex. python) in Linux is a plus
  • Good English reading and writing skill is a plus

技能標籤: poc setup, vmware esxi, vmware vcenter

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