This role reports to the System Engineering team and will be responsible for customer hardware support. It is a high impact role that requires involvement in customer engagement and operations, identifying customer requirement, board evaluation, MemryX MXM ASIC and module integration, customer documentation, issue tracking and resolution, and establishing strong customer partnerships.
Role scope
- Drive customer issue resolution over supported product features with internal laboratory and in the field test/debug, working closely with ASIC/FW/SE teams
- Provide customer support for design-in activities with MemryX ASIC and modules
- Perform customer board review services including schematic, layout, signal integrity, power and thermal solution
- Generate collateral and documentation such as checklists and best practices
- Debug customer failures, RMA, problems, including on-site support as needed
- Host training on products for customers and sales teams
- Ensures quality customer issue resolution with Service Level Agreement
- Build close relationship with clients and publish regular progress report
Requirements
- BS/MS in EE/ECE with 5+ years of experience in Embedded Systems, Customer Engineering
- Hands-on experience on customer support with ASIC/Module and various host platforms
- Strong written and verbal communication skills and track record in driving solutions
- Self-driven, organized with strong technical skills
What we would be happy to see
- Hands-on experience with M.2, PCIe based ASIC support
- Embedded, PC and startup experience
