The Company
Deep Sentinel is producing a security system powered by deep learning that can evaluate threats on a property. The system is designed to consume video streams and other contextual information to analyze threats facing a home. The service creates an intelligent surveillance zone out to the perimeter of a property. We can identify potential threats in under 30 seconds & call the police.
The Role
Reporting to the Controller, Deep Sentinel is looking for a Customer Service & Collections Supervisor based in Taipei, Taiwan to join the team. In this role you will own and manage the subscription management, billing, and collections of our customers.
Primary Responsibilities
- Management of Customer Service & Collections Representative team, including reviews and HR policy adherence
- Collect on past due customer balances via email/phone
- Monitor outstanding account balances; determine next steps in the collection process
- Record accurate and detailed notes regarding collection efforts on past due accounts
- Provide weekly collection updates to the Controller
- Track and resolve discrepancies/disputes with client accounts
- Provide invoice copies, credit memos and/or statements as needed
- Manage and train team members; share knowledge freely
- Assist Controller as needed
Qualifications
- Bachelors Degree or equivalent required
- Minimum of 10 year of prior customer service & collections experience
- Minimum of 10 years Finance or equivalent experience
- Prior customer service & collections experience preferred
- Prior experience with Shopify, Chargebee, and Hubspot (or similar systems)
- Experience managing large volume of transactions/subscriptions
- Results-oriented, Data-driven personality
- Experience working with technology organizations
- Expert- or Native-level English Language skills
- Familiarity with US culture
- Hands-on, ownership aZtude–problems are there to solve, not to report
