Deep Sentinel 是一家提供保全服務的新創公司,結合 AI 運算和遠端保全即時監控,主動嚇阻各種威脅。

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The Company

Deep Sentinel is producing a security system powered by deep learning that can evaluate threats on a property. The system is designed to consume video streams and other contextual information to analyze threats facing a home. The service creates an intelligent surveillance zone out to the perimeter of a property. We can identify potential threats in under 30 seconds & call the police.

The Role

Reporting to the Controller, Deep Sentinel is looking for a Customer Service & Collections. Representative based in Taipei, Taiwan to join the team. In this role you will own and manage the subscription management, billing, and collections of our customers.

Primary Responsibilities

  • Provide customer service and clear communication for all subscription billing and collections inbound customer inquiries
  • Collect on past due customer balances via email
  • Monitor outstanding account balances; determine next steps in the collection process
  • Record accurate and detailed notes regarding collection eKorts on past due accounts
  • Track and resolve discrepancies/disputes with client accounts
  • Provide invoice copies, credit memos and/or statements
  • Assist Customer Service & Collections Supervisor as needed


  • Bachelor’s Degree or equivalent required
  • Minimum of 3 year of prior customer service & collections experience
  • Minimum of 3 years Finance or related experience
  • Prior customer service & collections experience preferred
  • Prior experience with Shopify, Chargebee, and Hubspot (or similar systems)
  • Experience managing large volume of transactions/subscriptions
  • Results-oriented, Data-driven personality
  • Experience working with technology organizations
  • Expert- or Native-level English Language skills
  • Familiarity with US culture
  • Hands-on, ownership attitude–problems are there to solve, not to report

技能標籤: CS, customer service