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Job Description:

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Solution Engineer will act as a point of contact for their clients and build long-lasting, mutually beneficial relationships with new and existing clients.
The Solution Engineer’s responsibilities include joining the pitch with sales, providing routine maintenance to existing clients, monitoring performance, troubleshooting, and relaying client feedback to the product team. You should also be able to answer clients’ questions, and address their concerns.
With their extensive product knowledge and understanding of industry trends, Solution Engineers will communicate directly with clients and prospects, understand their individual needs, and recommend solutions or services that maximize value.
Your technical expertise will assist our organization in increasing client satisfaction, improving efficiency, managing risk, diagnosing problems, and complying with laws and regulations.

Solution Engineer Responsibilities:

  • Acting as the main point of contact between the company and clients.
  • Presenting and demonstrating the value of products and services to prospective clients.
  • Comprehensive and current knowledge of company offerings and industry trends.
  • Providing expert advice on available solutions and technical changes.
  • Managing field operations.
  • Troubleshooting engineering and technical faults.
  • Resolving complaints and preventing additional issues by improving processes.
  • Maintaining strong client relationships.
  • The drive and energy to manage multiple accounts while looking for new opportunities.

Solution Engineer Requirements:

  • Bachelor’s degree in engineering or a similar field. (We hire new graduates.)
  • Excellent in English writing and speaking.
  • Proficiency in computer engineering and design software.
  • Good communication and interpersonal skills.
  • Self-motivated.

技能標籤: problem-solving, sales, troubleshooting

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  1. 負責顧問
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    以下內容由 JECHO 顧問群向人選取得面試回饋,或由人選主動提供,請勿任意轉載。

    3 年分析、數據經驗,熟 Teradata SQL, MySQL, Tableau 經驗。

    第一關面試:一小時,HR 面談
    簡單了解目前工作狀況,興趣度很高,感覺很有挑戰,可能有點操,但可以快速成長。目前團隊使用技術沒有競爭者,內部員工感覺都是聰明人,CTO 也很聰明。

    第二關面試:45 分鐘 (簡報 15 分鐘+討論)
    題目為客戶為什麼需要這些產品,並介紹技術背景等等延申問題。
    得到面試官的賞識,之後會提供資料,需約時間跟內部成員作個案分析,未來需要與 CTO、CEO、產品經理面談。興趣度依然不變,挑戰度蠻高,可以學到客戶應對方式、還能使用英文溝通!

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