Responsibilities
“Treat each and every customer as a friend. Use the friendliest and most positive approach to address your customers’ needs. By placing ourselves in the shoes of customers, we can deliver the most appropriate approach to ensure customer satisfaction.” – Charlyn Chen, ShopBack Customer Service Team
Do you share our customer obsession? If your answer is ‘YES’, we want you!
ShopBack’s Customer Engagement team is the backbone of the company. From handling general inquiries to resolving customer disputes, we address every issue promptly and professionally. As a Customer Service Executive, you will play an integral role in ensuring that every customer’s need is prioritized and their feedback is heard.
Essential Requirements
- Strong interpersonal and communication skills – both written and spoken
- Able to communicate effectively in Malay and English
- Should be proactive and passionate to help solve customers issues
- Working days will cover weekends
- Location – Kuala Lumpur
