工作內容
- Reply Helpdesk tickets and answer product questions
- Provide after-sale support, hand-on technical troubleshooting
- Maintain and service our customers to ensure 100% customer satisfaction
- Generate technical FAQ
- Coordinate and manage RMA process
Skills
- Familiar to Windows, Linux, iOS and Vmware environment
- Technical skills on RAID/FC/iSCSI/NAS and Cluster with installation and configuration technical trainings
Personality
- Work independently and proactively manage urgent case
- Multi-tasking abilities and able to prioritize tasks based on business and technical criteria
- Good communications skills and customer relations are a must.
- Be self-motivated and able to work with minimal direct supervision. Must have a desire to learn new technologies
★ 本職務工作地點為台灣總部，未來視韓國業務發展情況，有機會常駐韓國
