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Responsibilities

  • Deep understanding of the business scenarios of KA customers, combined with the characteristics of Tencent Cloud products to help KA customers solve technical problems on the cloud, and assist KA customers in expansion, adjustment and optimization of business structure
  • Communicate closely with KA customers through IM/ telephone/ remote-access/ visit,gain insights into customers pain points and product tool improvements, and continuously improve customers satisfaction and product experience
  • Provide proactive services to help customers anticipate and avoid problems, quickly locate and deal with customers problems and faults about network/ load-balancing/ server/ storage/ database

Essential Requirements

  • At least 5 years of Internet/ Cloud platform DevOps relevant experience, bachelor degree or above, familiar with cloud computing technology and products
  • Expert in Linux system management and TCP/ IP protocol
    • Expert in using relevant tools for troubleshooting analysis and performance tuning
  • Expert in the technical principles and common solutions of DNS/ LB/ CDN/ DB/ security attack and defense/ disaster tolerance architecture/ high concurrency tuning
  • Experience in audio & video/ SDK R&D/ DevOps/ big data/ AI/ TCE/ Docker is preferred
  • Good communication, presentation and logical thinking skills, good sense of service and collaboration, strong sense of responsibility, and strong ability to resist pressure
    • Preferred–certifications of Tencent cloud or equivalent
  • Good at Chinese, fluent in at least one language of English/ Japanese/ Korean, with good oral and written expression skills

Tagged as: cloud, devops, linux, tcp/ip

One interview review on this position: KA Technical Account Manager
Please go Interview Reviews page for furthur reviews.

  1. Samuel
    Consultant in charge
    Reply
    The interview reviews are provided by JECHO candidates, any unauthorized reproduction is prohibited.

    超過 17 年國際 IT 團隊經驗,如 NTT、SONY Electronics、Dimension Data、Oracle 等知名企業。
    擅長專案管理、客戶支援及團隊整合,並有多張證照,如:AWS Certified Solutions Architecture、CISM / CompTIA Security+ ce、Prince2 Practitioner Certificate in Project Management 等等。

    和主管聊了很多,人很好,會先了解我對職位的理解,並介紹這個部門發展規劃,並詢問目前工作的職等、及是否有其他面試機會。整體進行算順利,雖然有不少關卡,但騰訊給我的感覺是很和平、注重人選的,有談到薪資。並加了面試官的聯繫方式,表示期待保持連繫!
    順利 offer get!

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